TERMS AND CONDITIONS
PLEASE READ OUR TERMS & CONDITIONS BEFORE PLACING AN ORDER WITH DUO-HUE
INTRODUCTION
This website is operated and owned by Amelia Ayerst Design Limited trading as DUO-HUE (we or us). We are a limited company registered in England and Wales with company registration number 12297081. Our registered office address is 147a High Street, Waltham Cross, Hertfordshire, England, EN8 7AP.
You can contact us by emailing hello@duohue.com or by writing to us at our main address referred to above.
In these terms and conditions:
“We” and “us” is a reference to DUO-HUE
“You” and “the customer” are a reference to the purchaser of the Goods from us.
“Contract” means the contract between us for the sale and purchase of the Goods, which incorporates these Terms & Conditions.
“Goods” means the items purchased by you from us.
“Terms” means these terms and conditions.
These Terms are the only terms and conditions on which we contract for the sale of Goods and they form an integral part of the Contract between us. If we agree to vary any of the terms, the variation must be in writing confirmed by our duly authorised representative and by you.
WEBSITE TERMS OF USE
You are responsible for making all arrangements necessary for you to have access to our site, including configurating your information technology and browser in order to access our site.
You agree that you will only use our site in a manner consistent with these terms of use and any and all local and national laws and regulations.
The information contained in this website is for general information and for the purpose of informing customers about their purchase process in undertaking services from DUO-HUE. We endeavour to keep all information up to date and correct. We make no representations or warranties of any kind, express or implied, about the completeness, accuracy or availability regarding the website or the information or products contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).
We do not guarantee that our site will be secure or free from bugs or viruses and you should use your own virus protection software. We will not be liable for any loss/damage caused by a virus, distributed denial-of-service attached or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our site or to your downloading of any content on it, or on any website linked to it.
We are the owner of all intellectual property rights in our site, and in the material published on it. Those works are protected by copyright laws and all such rights are reserved. You must not use any part of the content on our site for commercial purposes without obtaining written consent to do so from us. If you use any part of our site in breach of these terms of use, your right to use our site will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.
You may link to our site, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it, or infringe our copyright. You must not establish a link to our site in any website that is not owned by you or in such a way as to suggest any form of association, approval or endorsement on our part where none exists.
PRICES
The price of Goods quoted on our website are not subject to VAT (Value Added Tax).
The cost of packaging and postage/carriage is shown separately and payable separately from the price of the Goods. In the case of special or international orders, the cost of packing and postage/carriage will be confirmed and requested by us once an order has been placed. DUO-HUE will not confirm any international order until the confirmed shipping cost has been received by us.
All published prices are subject to change at any time without notice.
HANDMADE PRODUCTS:
Our products are hand crafted and we are therefore unable to guarantee that physical items will look exactly like the images on our website. Everything is made to a high standard but please be aware there may be small imperfections and colours and patterns may be slightly different. This is part of the process and should not affect the overall aesthetic of the product and its ability for the intended use.
ORDERING GOODS ONLINE
You warrant to us that all information which you are required to provide when ordering Goods online is accurate and complete in all respects at the time of the order and that this information relates to you/the person placing the order and not to any third party.
When an order is made online, the order confirmation issued by the company clearing the credit/debit card payment does not constitute acceptance of your order by us. We reserve the right to check any discrepancies and an order will only be confirmed when it is verified by us.
Any error in any ordering process due to technical or other reasons beyond our control entitles us not to treat the order as being binding on us.
PAYMENT
All payment for Goods and for the cost of packaging and delivery must be made before the Goods are delivered. Payment online will be made by credit or debit card.
DELIVERY
We will give you an estimated delivery date for the Goods but no times or dates provided by us are guaranteed.
You must notify us promptly and in any event within 48 hours or receipt of any Goods if they appear to be damaged in transit. In those circumstances, you must also keep all packaging as this may be required when making a claim.
RETURNS
Our Goods are made to order and you will therefore not have the right to cancel the Contract (ie. change/cancel your order or return the Goods once an order has been placed).
RISK AND OWNERSHIP
The risk of loss or damage to Goods passes to you upon delivery. If you have agreed to collect the Goods from us, the risk in those Goods passes to you on collection (or seven days after the date of the collection agreed between us if you have not collected the Goods by then).
Ownership in all Goods remains with us until full payment of all amounts due to us have been received from you. You will be responsible for the safe custody and insurance of all Goods in your possession.
FAULTY GOODS, WARRANTIES AND LIABILITY
We warrant to you that the Goods ordered by you will meet the description as shown on our website (or any other description given to you in writing).
We will not have any responsibility for any damage which occurs to the Goods after delivery.
If any defect in any Goods appears within six months of delivery, you must notify us as soon as you become aware of the defect, giving us full details. We will then decide, in consultation with you, whether the defect is our responsibility. If so, we may arrange either to repair the Goods or to replace them with similar Goods. If you would like to exchange a faulty item, please be aware that we can only replace it for the same product, subject to availability.
Any defective Goods to be returned to us must be returned at your expense.
We do not accept any responsibility for any wear and tear, accidental damage or failure by you or by any third party to adhere to any written recommendation provided in relation to the Goods.
Liability to you for loss or damage under no circumstances must exceed in the total amount you have paid us for those Goods.
PRIVACY
If you place an order, you will have to provide personal information to us. We will not disclose that information to any third party without your consent, except for the purpose of processing the order and arranging delivery.
CUSTOMER DEFAULT
If you: give us any incorrect personal information; fail to make any payment when it is due; cancel any payment; become insolvent or; commit any breach of these Terms, we have the right to cancel the Contract and recover possession of any Goods which have been supplied for which payment has not been received in full.
FORCE MAJEURE
We will not have any liability to you if we are prevented from performing any of our obligations on account of any circumstances beyond our reasonable control which includes, but is not limited to, extreme weather conditions, act of God, terrorism, war, strike or difficulty in obtaining materials and/or labour. In any of these circumstances we reserve the right to terminate the Contract.
GENERAL
Severance: If any provision in these Terms is held by a court to be unenforceable, that will not affect the remaining provisions of the Terms.
Entire Agreement: These Terms govern our relationship with you and in accepting them, you confirm that no other arrangement, agreement or representation applies.
Assignment: We reserve the right to assign any of our rights or obligations under the Contract with you to a third party on the basis that the existing contractual terms will become the responsibility of that third party. You will not assign your rights without first getting our written consent.
INTELLECTUAL PROPERTY
All Goods are prepared by a designer who owns the copyright in those works. You have no right to make any copies or adaptations of any such Goods.
DISPUTES
If there is a dispute which we cannot settle by direct negotiation it may be referred to mediation if agreed between us. Any dispute between us will be finally determined by the English courts and you agree to submit to the jurisdiction of those courts.
PROMOTIONAL CODES
Only one promotional code can be used at any given time unless otherwise stated.
Under no circumstances can the value of a discount code be deducted from an order if the code is defective or out of date. No replacement codes will be issued in this case.
Any refund of an item purchased using a promotional code will be reduced by the value of the discount attached to it. The discount will not be refunded
CHANGES TO THESE TERMS
We may amend these terms of use from time to time so please check these terms of use every time you wish to use our site to ensure you understand the terms that apply at that time.
CONTACT
If you wish to give us any notice relating to a matter covered by these Terms, you must confirm that notice in writing to hello@duo-hue.com.
Questions about these Terms and Conditions should be emailed to hello@duo-hue.com
