INTRODUCTION

We are committed to protecting and respecting your privacy. This privacy policy is for the website www.duohue.com and sets out the basis upon which on any personal data we collect, or you provide, will be processed. By visiting our website you are accepting and consenting to the practices described in this policy. This website complies to all UK national laws and requirements for user privacy.

For the purpose of the Data Protection Act 1998 (the Act), the data controller is Amelia Ayerst Design Limited trading as DUO-HUE (we or us). We are a limited company registered in England and Wales with company registration number 12297081. Our registered office address is 147a High Street, Waltham Cross, Hertfordshire, England, EN8 7AP.

Websites linked to from our website are not covered by this privacy policy. The owners of this website cannot guarantee or verify the nature, content and availability of any externally linked website despite their best efforts and the inclusion of any links does not necessarily imply a recommendation or endorse any views expressed within them. Users should therefore note they click on external links at their own risk and this website and its owners cannot be held liable for any damages or implications caused by visiting any external links mentioned.

SOCIAL MEDIA PLATFORMS

Communication, engagement and actions taken through external social media platforms that this website and its owners participate on are custom to the terms and conditions as well as the privacy policies held with each social media platform respectively.

Users are advised to use social media platforms wisely and communicate / engage upon them with due care and caution in regard to their own privacy and personal details.

This website may use social sharing buttons which help share web content directly from web pages to the social media platform in question. Users are advised before using such social sharing buttons that they do so at their own discretion and note that the social media platform may track and save your request to share a web page respectively through your social media platform account.

INFORMATION WE MAY COLLECT

Users contacting www.duohue.com and/or its owners do so at their own discretion and by making this communication with DUO-HUE, you will be agreeing to us making contact with you directly for the purposes outlined in your initial communication. Any personal information provided through our website or direct contact made to DUO-HUE via telephone, email, social media or any other communication method will remain secure within the application used by DUO-HUE to process that information.

We may also automatically collect certain technical information about our users’ browsing actions, as well as certain information about an individual person’s visit to our site to review performance and assist in improving both the website and the marketing activity used to attract people to this website. This information is gathered on this website by the use of cookies.

EMAIL NEWSLETTER

www.duohue.com operates an email newsletter program, which users can subscribe to through an online automated process on the site, at their own discretion.

Email marketing campaigns published by this website or its owners may contain tracking facilities within the actual email. Subscriber activity is tracked and stored in a database for future analysis and evaluation. This information is used to refine future email campaigns and supply the user with more relevant content based around their activity.

If you would like to remove your information after having signed up DUO-HUE’s mailing list, please use the unsubscribe function in any of the newsletters received, or contact us directly on hello@duohue.com

WHAT WE DO WITH THE INFORMATION WE COLLECT

We may use information given by you: to contact you about an enquiry; to carry out our obligations arising from a purchase you make; and/or to provide you with information about us and to send you news, information about other products we offer, and other relevant information.

We may use other information held about you to administer our site; to improve our site and to ensure that content is presented in the most effective manner for you and your computer; as part of our efforts to keep our site safe and secure; and/or to make suggestions and recommendations to you about products that may interest you.

LEGAL BASIS FOR PROCESSING PERSONAL DATA

Under the General Data Protection Regulations (GDPR), we are required to state the legal basis for processing personal information. The legal bases upon which we will process your personal data are:

Consent: Your explicit consent to the processing of data under the terms of the sale. By purchasing our products, you are consenting to us contacting you and using the information you provide;
Contract: The performance of any contracts entered into between you and us (ie. a purchase), including the processing of any personal data in order for us to provide the necessary information, prior to entering into a contract;
Our legitimate interests: In any marketing updates we provide from time to time.

RETENTION OF YOUR PERSONAL DATA

We shall not keep your personal data for longer than is necessary for the purposes for which it is processed. After three years of continued non-contact, your personal information will be deleted However, we may retain your personal data for a longer period where necessary for: compliance with any legal obligations to which we are subject; in order to protect your vital interests or the vital interests of another person, or; where you are in breach of contract and it is necessary to keep your personal data as set out by the UK courts.

YOUR RIGHTS

If you have made contact with DUO-HUE or believe that DUO-HUE retains your data you have the right: to be informed on the data held; of access to information held; to erasure of data held on you; to restrict processing of your data; to data portability; to object; and/or not to be subject to automated decision-making including profiling of identifiable data.

If you would like any more information on your data rights, or you think this website is in breach of your data rights you can contact www.ico.org.uk.

Subject to certain exceptions (e.g. where processing is necessary for our compliance with a legal obligation) you have the right to the erasure of your personal data.

You may exercise any of your rights in relation to your personal data by contacting us at hello@duohue.com

CHANGES TO THIS PRIVACY POLICY

Any changes or updates we make to this privacy policy in the future will be posted on this page and, where appropriate, we may also notify you by email.

This privacy policy was most recently updated on 26th March 2021.